Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Cantimeado Ltd ("Company," "we," "us," or "our") regarding your use of our website, products, and services.

By accessing or using our website (cantimeado.com), purchasing our products, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

About Us

Cantimeado Ltd is a company registered in England and Wales.

• Company Registration Number: 12345678
• Registered Address: 42 Eco Street, Green Quarter, London SW1A 1AA, United Kingdom
• VAT Number: GB123456789
• Email: [email protected]
• Phone: +44 20 7946 0958

Eligibility and Account Registration

Eligibility

To use our services, you must:

• Be at least 18 years old or have parental consent
• Have the legal capacity to enter into binding agreements
• Not be prohibited from using our services under applicable law

Account Registration

While account registration is not required for all services, if you choose to create an account:

• You must provide accurate and complete information
• You are responsible for maintaining the security of your account
• You must notify us immediately of any unauthorised use
• You are responsible for all activities under your account

Products and Services

Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

• Colours may vary due to display settings
• Minor variations in handcrafted items are normal
• We reserve the right to correct errors in product information
• Availability is subject to change without notice

Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to:

• Change prices at any time without notice
• Correct pricing errors
• Apply additional charges for special requests
• Offer promotional pricing for limited periods

Orders and Payment

Order Process

When you place an order:

• You make an offer to purchase products at the listed price
• We may accept or decline your order at our discretion
• Order confirmation constitutes acceptance of your offer
• A contract is formed upon our acceptance

Payment Terms

• Payment is required at the time of order unless otherwise agreed
• We accept major credit cards, debit cards, and other payment methods as displayed
• All payments are processed securely through third-party providers
• We do not store your payment information

Order Cancellation

We may cancel orders in the following circumstances:

• Payment cannot be processed
• Products are unavailable
• Pricing or product errors
• Suspected fraudulent activity
• Failure to meet our terms and conditions

Delivery and Risk

Delivery Terms

• Delivery times are estimates and not guaranteed
• Risk of loss transfers to you upon delivery
• You must inspect products upon delivery
• Delivery to accessible addresses only
• Additional charges may apply for special delivery requirements

International Shipping

For international orders:

• Additional customs duties and taxes may apply
• Delivery times may be extended
• Some products may not be available for international shipping
• Customer is responsible for compliance with local laws

Returns and Refunds

Consumer Rights

Under UK consumer law, you have the right to:

• Cancel your order within 14 days of receipt (Distance Selling Regulations)
• Return faulty goods for repair, replacement, or refund
• Receive goods that match their description
• Receive goods of satisfactory quality

Return Process

To return products:

• Contact us within the specified time period
• Products must be in original condition unless faulty
• Original packaging and documentation required
• Return shipping costs may apply unless goods are faulty

Refund Policy

• Refunds will be processed within 14 days of return
• Refunds will be made to the original payment method
• Delivery charges are non-refundable unless goods are faulty
• Custom orders may not be eligible for return

Warranties and Disclaimers

Product Warranties

We warrant that our products will:

• Conform to their description
• Be of satisfactory quality
• Be fit for their intended purpose
• Be free from defects in materials and workmanship

Disclaimer of Warranties

Except as required by law, we disclaim all other warranties, express or implied, including:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Warranties arising from course of dealing or usage

Limitation of Liability

To the extent permitted by law, our liability is limited as follows:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product or service
• We are not liable for delays caused by circumstances beyond our control
• Nothing in these terms excludes liability for death, personal injury, or fraud

Intellectual Property

Our Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is protected by intellectual property rights. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or trade names
• Create derivative works based on our content
• Reverse engineer our software or systems

Your Content

If you submit content to us (reviews, comments, suggestions), you grant us a non-exclusive, royalty-free licence to use, modify, and distribute such content.

Prohibited Uses

You may not use our website or services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Engage in fraudulent or deceptive practices
• Harass, abuse, or harm others
• Interfere with our website's operation
• Collect personal information without consent

Termination

We may terminate or suspend your access to our services immediately, without notice, if you:

• Breach these Terms
• Engage in prohibited activities
• Provide false information
• Fail to pay for products or services

Upon termination, your right to use our services ceases immediately.

Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

Initial Resolution

We encourage you to contact us directly to resolve any disputes. We will make every effort to resolve issues promptly and fairly.

Alternative Dispute Resolution

If we cannot resolve a dispute directly, you may use alternative dispute resolution services, including:

• Online dispute resolution platforms
• Mediation services
• Consumer protection agencies

Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our services after changes are posted constitutes acceptance of the new Terms.

For significant changes, we will provide additional notice through:

• Email notifications to registered users
• Prominent website notices
• Account notifications

Contact Information

If you have questions about these Terms, please contact us:

Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Cantimeado regarding your use of our website and services. These Terms supersede all prior agreements and understandings.

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Effective Date: These Terms of Service are effective as of 19th June 2025.